Inbound Services
We understand that in today’s highly competitive and consumer-centric market, customer acquisition and retention is the top priority for any leading company.
Whether you are looking for B2B appointment setting, or lead generation, we can craft solutions that will meet your needs. We realize the value of key metrics like customer satisfaction, first call resolution, cost per hour and the impact they have on the overall success of any business.
Following are some of the features available in our technical infrastructure to drive efficiency.
Customer Support
An inbound customer service facility works best when it provides one window operation. Be it product purchase orders or customer service queries, PakTel BPO has fully equipped staff available to handle any type of inbound traffic effectively and autonomously.
Technical Support
If you are looking for technical support for your valuable customers, then we are the answer for you. We have staff fully capable of offering top notch customer service and with the ability to learn technicalities of any product within a matter of hours.
Answering Services
We provide professional phone answering services to any business across the World. Combining the advanced technology with the standard customer service and strive to provide the highest level of customer satisfaction. Using the customized CRM to match the client’s requirements thus enabling a systematic approach to our inbound services.
Order Taking
In any organization across industries, taking order is an important task at some level of business process. PakTel BPO as an outsourcing company provides outstanding Inbound order taking services to Global businesses.
We have trained and experienced order takers who can handle your order taking services through inbound calls in a professional manner and you can obviously see how your order taking service improve the way your business taking orders and serves them.